Members must accept the right of their clients to make informed choices in relation to their hearing health, which involves:

1. Promoting the client’s ability to make informed choices in relation to their hearing health by providing sufficient, accurate and up-to-date information in terms and language that the client can understand.
2. Respecting a client’s right to refuse a hearing service, seek a second opinion and/or to terminate a hearing service, without prejudice.
3. When more than one hearing service may meet the client’s needs, providing information to the client which clearly outlines the differences in expected outcomes.
4. When evidence is available, making evidence-based decisions as to which hearing service best fits the client’s needs. This involves considering the best available evidence, the client’s needs and wishes, professional judgement and clinical expertise during the decision-making process and communicating this process to the client.